FAQs

1. What types of kitchen gadgets and accessories does Doefi sell?

Doefi specializes in a wide range of kitchen gadgets and accessories designed to elevate your culinary creations. Our top-selling products include the Multi-Function Fruit Carving Knife and Portable Juicer Blender, which add flair and convenience to your cooking experience.

2. What is Doefi's return policy?

Doefi has a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

3. How do I start a return?

To start a return, you can contact us at info@doefi.com. If your return is accepted, we'll send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. What should I do if my item is defective, damaged, or incorrect?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Yes, there are certain types of items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@doefi.com.

10. How can I contact Doefi for further assistance?

You can contact us by email at info@doefi.com. We're here to help with any questions or concerns you may have.